These Terms and Conditions govern the use of the website betterbahn.com (the "Service") operated by PERIER sp. z o.o.
1. Scope and Provider
PERIER sp. z o.o., ul. 1 Maja 39, 71-627 Szczecin, Poland KRS 0001203585, NIP 8513340283, REGON 543161719 Share capital: 5 000,00 PLN Contact: [email protected], phone +48 577 806 201
By using the Service you accept these Terms. If you do not accept them, please do not use the Service.
2. Service Description
BetterBahn is an independent tool that helps users find cheaper train connections in Germany using split-ticketing techniques.
What BetterBahn offers:
- Search for cheaper train connections
- Split-ticketing options and price comparisons
- Redirects to official booking sites of the respective carriers
- Optional user account with travel preferences and search history
- Optional paid subscription ("BetterBahn Pro") with extended features
- Feedback system for service improvement
3. Free and Paid Use
The basic features of the Service are free of charge and may be used without registration. A free account unlocks additional features such as search history and saved preferences.
BetterBahn Pro is an optional paid subscription with two billing cycles:
- Pro Monthly: €6.99 per month
- Pro Yearly: €39.99 per year
Prices are stated in EUR and include any applicable VAT under the law applicable to the customer. The monthly subscription renews automatically for another month at the end of each month until cancelled. The yearly subscription has a fixed initial term of one year. If it is not cancelled by the end of the initial term, it then continues for an indefinite period; the price is still charged yearly in advance.
Payments are processed by Stripe Payments Europe, Limited (The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland) acting as a payment service provider. The contractual counterparty for the subscription is PERIER sp. z o.o.; the payment service provider acts solely as such and is not party to the subscription contract.
You may cancel your subscription at any time from your account page or on the "Cancel subscription" page (after signing in) at https://betterbahn.com/en/cancel. A cancellation made either way takes effect at the end of the current paid period, for the yearly subscription also after the initial term; you keep access to paid features until then. In this case we do not refund the remaining portion of the current period unless required by applicable law.
After the initial term, you may also cancel the yearly subscription at any time with one month's notice, on the "Cancel subscription" page or by writing to us at [email protected] or through the contact form on the website. Cancellation then takes effect one month after we receive it, or on an earlier date you name, but no later than the end of the year already paid for. We refund the fee paid in advance for the time after cancellation takes effect, pro rata, to the original payment method.
If a renewal payment fails, we may suspend access to paid features at the end of the current paid period.
4. Right of Withdrawal (Consumers)
As a consumer, you have a right of withdrawal from contracts for BetterBahn Pro (monthly or yearly) and for a Trip Pass, as set out in the following instructions on withdrawal.
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (PERIER sp. z o.o., ul. 1 Maja 39, 71-627 Szczecin, Poland, phone: +48 577 806 201, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online (after signing in) at https://betterbahn.com/en/withdraw ("Withdraw from contract"). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
Early expiry of the right of withdrawal
Your right of withdrawal ends once we have fully performed the contract, if before performance began you expressly requested that we begin before the withdrawal period ends and confirmed that you know you lose your right of withdrawal once we have fully performed the contract (section 356(5) no. 2 of the German Civil Code, BGB; Article 38(1) point 1 of the Polish Act on Consumer Rights).
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To PERIER sp. z o.o., ul. 1 Maja 39, 71-627 Szczecin, Poland, email: [email protected]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
5. Invoicing
We document sales in line with applicable Polish law. Consumers may request a VAT invoice within 3 months from the end of the month in which the payment was made (Article 106b(3) of the Polish VAT Act). Business customers receive an invoice automatically if they supply a valid VAT identification number at checkout. PERIER sp. z o.o. issues the invoices and stores them for the applicable retention periods.
6. User Account
Registering a user account is voluntary. During registration you must provide a valid email address and password. You are responsible for keeping your login credentials confidential. Paid features additionally require an active subscription and a valid payment method.
The Service is open to everyone. Persons under 18 should use the Service together with a legal guardian.
7. Acceptable Use
When using the Service, the following actions are prohibited:
- Abuse: automated queries or scraping of the website beyond reasonable use
- Damage: attempts to harm the Service or its functionality
- Illegal use: using the Service for unlawful purposes
- Overload: excessive use that interferes with normal operation
We reserve the right to suspend or terminate accounts that breach these rules.
8. Disclaimer of Liability
We strive for high availability and accuracy but cannot guarantee uninterrupted operation of the Service. We assume no responsibility for the correctness or completeness of timetable and price information provided by third parties, nor for the content of external websites linked from the Service.
To the extent permitted by Polish law, our liability is limited as follows. Liability for damage caused intentionally (wina umyślna) or through gross negligence (rażące niedbalstwo), as well as liability for damage to life, body or health, is not excluded or limited. Statutory liability under the Polish Civil Code and the Act on Consumer Rights remains unaffected.
9. Consumer Rights and Complaints
Consumers benefit from the protections of Polish consumer law, including the Act on Consumer Rights and the warranty rules of the Polish Civil Code (rękojmia, Articles 556 et seq.).
You can submit complaints (reklamacje) about the Service or paid subscriptions by email to [email protected]. We will respond within 14 days of receipt.
10. Privacy
Our Privacy Policy explains how we process personal data.
11. Copyright
All content on this website, including text, images and design, is protected by Polish copyright law. Content may be used for personal, non-commercial purposes only.
12. Changes to these Terms
We may update these Terms from time to time. We will announce material changes on this page. Continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not accept the changes, you may stop using the Service and cancel any active subscription.
13. Final Provisions
Applicable law. These Terms are governed by Polish law. If you are a consumer, you also keep the protection of the mandatory provisions of the law of the country where you have your habitual residence (Article 6(2) of Regulation (EC) No 593/2008, Rome I).
Jurisdiction. Disputes between PERIER sp. z o.o. and a business customer (B2B) shall be settled by the court having jurisdiction over the registered seat of PERIER sp. z o.o. (Szczecin). For consumers, the competent court is determined in accordance with Regulation (EU) No 1215/2012 (Brussels I bis) and the Polish Code of Civil Procedure; this provision does not derogate from the consumer's right to bring or be sued only in the courts of their place of domicile.
Severability. If any provision of these Terms is or becomes invalid, the remaining provisions remain valid.
14. Contact
PERIER sp. z o.o. ul. 1 Maja 39, 71-627 Szczecin, Poland Phone: +48 577 806 201 Email: [email protected]